Frequently Asked Questions (FAQs)

Q. How do I find an item?

Are you looking for a particular product?

To search for an item, you can:

• Type a keyword in the search box at the top of each page
• Browse the product homepages by clicking the relevant tabs across the top of the page
• Look at the featured items on the homepage, they may be the item you were looking for

Q. How do I order ?

If you're a new customer placing your first order we recommend that you read the Step-by-step Guide to Ordering

Q. How much will Postage & Packing cost ?

How much will it cost?

(UK) Standard First Class Postage & Packing is £3.95 per item. Express delivery can be arranged and this costs £6.95.

Which countries are included in the UK?

The following countries are included in our definition of the UK for delivery purposes: England, Northern Ireland, Scotland, Wales and all BFPO addresses.

How will it be delivered?

All items destined for a UK address will be dispatched by First Class post via Royal Mail. Our UK Express Delivery service is through Royal Mail.

How long will it take to arrive?

For Standard Recorded Post in the UK & European Union this is estimated at a 3 working day delivery. For the Rest of the World it should be 5 working days. For UK 1st Class Recorded post we estimate 1 to 3 days for delivery. Next Day UK Delivery will be delivered on the next working day if the order is placed by 2pm.

Q. How do I return items?

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seals/tags intact) and we will issue a full refund for the price you paid for the item. Please note: we can only accept the return of opened items if they are faulty. We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with. Unfortunately we do not credit any postage costs on returned items.

Returning items using our 14 day "no quibbles" guarantee is simple. Use the relevant section below to find out more about how to return your item:

General Goalkeeping Equipment

Please follow the steps below to enable us to process your refund efficiently:

• Please include a note detailing the reason for return. This note MUST include your order number, which you will be able to find in the My Account section, linked from the top right-hand corner of the great-save.com website.
• In the case of a faulty product, please provide a full description of the fault on the note included
• Wrap the item securely in its original packaging (if any) with all warranty cards and accessories
• Remember: All goalkeeper gloves should be handled with clean hands and extreme care as they can stain. We cannot offer a refund or exchange on any gloves due to staining on the latex palms. All items are inspected and removed from packaging before we send from our despatch centre so you receive them in perfect condition.
• Send the package to the address below:
  great-save.com Returns Department
  Unit Three
  Shalfleet Manor Farm
  Mill Road
  Shalfleet
  Isle of Wight
  PO30 4NS
  
• We will notify you via e-mail when we have processed your refund
• For your protection we recommend that you use a recorded-delivery service for any returns.
• When returning goods to us please remember to pay the correct postage using recorded delivery service and keep the proof of postage certificate. We cannot be held responsible for any goods lost in transit.

Items damaged in transit

If you take delivery of an great-save.com package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for immediate exchange.

• Wrap the item securely in its original packaging (if any) with all warranty cards and accessories
• Send the package to the address below:
  
  great-save.com Returns Department
  Unit Three
  Shalfleet Manor Farm
  Mill Road
  Shalfleet
  Isle of Wight
  PO30 4NS
  
• We will notify you via e-mail when we have arranged for the new item to sent. For your protection we recommend that you use a recorded-delivery service to return the item.

Faulty items

You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this will be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. If this is not possible, or does not solve the problem, please e-mail us.

Finger Protection Systems

Many goalkeeper gloves now offer finger protection systems in the fingers of gloves. Please note DO NOT bend the finger spines backwards with force, very occasionally the finger spines can break. We cannot exchange or refund for this reason.

This returns policy does not affect your statutory rights.

Q. How long will a pair of goalkeeper gloves last?

Most of the Goalkeeping Gloves we sale are made using very soft foam palms, designed for grip and not durability. It is possible for the foam/latex to come away from the palm and finger area and .his can happen after only minutes of use. This happens more when playing on harder ground surfaces. Even when the palms start to deteriorate the gloves will still offer grip until the foam has worn through.

Parents please note: You will notice that the older the young goalkeeper becomes and their technique improves their gloves will last longer.

Please be aware of all the above when purchasing, you are acquiring the same gloves that are being worn at the highest level by professional keepers who will use their gloves on average 6-8 times before replacing them.

Q. How can I look after my goalkeeper gloves?

Help the latex on your gloves last longer! Many of our leading brands offer cleaning solutions, this will help remove the dirt and clean the gloves, using these solutions will help keep the palms soft and help the life span of goalkeeper gloves. Hand wash your gloves at 30 C MEACHINE WASHING OR HAND WASHING IN HOT WATER will reduce the life span of the latex. Allow the gloves to dry naturally never place in front of a radiator or any source of direct heat. NEVER PUT IN A TUMBLE DRYER or in direct sunlight/UV light. Do not dry clean Do Not iron.

GETTING THE MOST FROM YOUR GLOVES

From new rinse plams through with clean warm water only no soap to remove the detergent used when
manufacturing the plam. Allow them to dry naturally and the gloves will be ready for use.

BEFORE THE MATCH/TRANING SESSION

Dampen the plams of your glove just before use this will optimise the grip.