Ordering from Great-Save.com

We want to make sure that ordering items from Great-Save.com is as simple as possible.

If you're new to Great-Save.com, have a look at the Step-by-Step Guide below. Paying for your products is very straightforward, feel free to look at the Payment Options section for additional guidance.

- How to Order

If you're a new customer placing your first order we recommend that you read the Step-by-Step Guide. If you're having trouble finding the product you're looking for, have a look at the Effective Searching section below.

- Step-by-Step Guide

Effective Searching

• Type a keyword in the search box at the top of each page
• Browse the product homepages by clicking the relevant tabs across the top of the page
• Look at the featured items on the homepage, they may be the item you were looking for

Research & Read

• Read our product descriptions and any relevant reviews
• Look at the product prices and check for special offers

Choosing an Item

• Click the grey "Add" button to put it in Your Basket
• When you're ready, click the "Checkout" link contained within the My Basket section.

Purchasing

• Step 1 – Sign in using your e-mail address (& customer number if you have one)
• Step 2 – Tell us the country, post code/zip and payment method
• Step 3 – choose the relevant method of Postage & Packing
• Step 4 - add your personal details and delivery address
• Step 5 – You will then be transferred to our secure payment server. Add your payment details on our Secure payment page powered by Protx.
  • Double check your order details
  • Click the "Proceed Order" button to complete the transaction

Customer Service

• We'll send you an e-mail confirming your order
• You can check the status of your order at any time by clicking on My Account at the top of every page
• We'll send you another e-mail when your item/s have been sent out from our fulfilment centre

Feel confident your ready to start shopping? Go to our homepage and browse around.

- Cancelling an Order

If you've accidentally placed an order or just changed your mind, don't worry. Simply give us a call on our Customer Services phone number (01983) 531925 . If the order hasn’t been shipped yet we can simply cancel the order there and then.

Unfortunately if the item has been shipped, you’ll need to wait until the order has been delivered to you before you can cancel the order.

For more information on returning items, see the Our Returns Policy help pages.

- Payment Options

Once you've decided what you want to buy, you can choose from the following payment options - and rest assured that your details are safe with us:

We accept:

• Visa
• Delta
• Visa Debit
• Maestro
• MasterCard
• Solo
• and cheques or postal orders.

Note: We do not accept cash sent to us through the post.

We are confident about the transaction security we offer and back-up every purchase made online with a security guarantee.