• How to Return an Item
• Statutory Rights
• Our terms and conditions

How to Return an Item

Please Note: Personalised items including items with number 1 cannot be exchanged, so please order the correct size of glove or garment.  If however the product is later deemed to have a fault of manufacture your statutory rights remain unaffected . 

Our 14 day "no quibbles" guarantee

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seals intact) and we will issue a full refund for the price you paid for the item. Please note: Feel free to open the item and try it for size, but do try and return it in the same condition, as it arrived.

General Goalkeeping Equipment

Please follow the steps below to enable us to process your refund efficiently:

1. Download our Returns Information PDF or use the reverse of the Delivery Note that arrived with your order.
2. This note MUST include your order number, which you will be able to find in the My Account section, linked from the top right-hand corner of the GREAT SAVE website.
3. In the case of a faulty product, please provide a full description of the fault on the note included
4. Wrap the item securely in its original packaging (if any) with all warranty cards and accessories
5. Send the package to the address below:
   
   

• GREAT SAVE 
  Innovation Centre
  St Cross Business Park
  Newport
  Isle of Wight
  PO30 5WB
  United Kingdom
  
  

We will notify you via e-mail when we have processed your refund. For your protection we recommend that you use a recorded-delivery service.

Items Damaged in Transit

If you take delivery of an Great-save.com package and the contents have been damaged in transit, you can return the item(s) to us within 14 days of receipt for immediate exchange.

Wrap the item securely in its original packaging (if any) with all warranty cards and accessories

Send the package to the address below:

• GREAT SAVE
  Innovation Centre
  St Cross Business Park
  Newport
  Isle of Wight
  PO30 5WB
  United Kingdom 

We will notify you via e-mail when we have arranged for the new item to sent. For your protection we recommend that you use a recorded-delivery service to return the item.

Faulty Items

You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this will be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. If this is not possible, or does not solve the problem, please e-mail us. All items must be cleaned before retuning to us, we reserve the right to return any items which are thick with mud and dirt.

This returns policy does not affect your statutory rights.

Statutory Rights

Cooling-off Period

At GREAT SAVE we want every customer to be a satisfied customer. Occasionally though, we know you may want to return items. That's why under our "no quibbles" guarantee if, for any reason you are unhappy with your purchase, you can return it to us in its original condition within 28 days of the date you received the item.

By law, you also have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you.

To cancel your purchase under this cooling-off period, please take the following steps:

1. Download our Returns Information PDF or use the reverse of the Delivery Note that arrived with your order. Please detailing the reason for return as Contract Cancellation.
2. This note MUST include your order number, which you will be able to find in the My Account section, linked from the top right-hand corner of the GREAT SAVE website.
3. Wrap the item securely in its original packaging (if any) with all warranty cards and accessories.
4. Send the package to the address below:

• GREAT SAVE 
  Innovation Centre
  St Cross Business Park
  Newport
  Isle of Wight
  PO30 5WB
  United Kingdom 

We will notify you via e-mail when we have processed your refund.

For your protection, we recommend that you use a recorded-delivery service.

Please note We do not offer a free returns service. However, if you return items for replacement, we will dispatch the replacement goods to you free of charge. We will refund the monetary value of the goods returned to us, at the price you purchased them. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error. You will be responsible for the costs of returning the goods to us.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge - we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at:

http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling